Less trial-and-error. More first-time fixes

Diagnose GE Appliances with precision and speed

SmartHQ Service pairs a compact Bluetooth module with a cloud based app, so techs can read fault codes, run guided tests, access manuals, and share session data in seconds.
Cut diagnostic time by up to 90% and fix more appliances on the first visit.
Built by GE Appliances
Secure iOS & Android App
Used by 6000+ Service Techs
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Trusted By Over 6,000+ Appliance Technicians Across the U.S.

Field-Tested, Technician-Approved.

Diagnostics take
too long
SmartHQ™ Service cuts diagnostic time by 80–90% with real-time fault codes and data logs.
Complete more service calls without wasting time
1
Missed first-time fixes cost you
On-the-spot appliance data, repair flows, and in-app parts ordering deliver up to a 90% first-time-fix rate.
Get fewer callbacks and faster closures
2
Newer techs slow down the job
Mobile access to service manuals, videos, and QR model lookup gives every technician the right tools.
Less dependency and consistent results in the field
3
System overhauls are disruptive
SmartHQ™ Service works as a plug-and-play module, plus a mobile app without any new IT integrations.
Set up fast with a simple service bundle setup
4
Customers lose confidence in callbacks
With diagnostics and repair steps in hand, technicians can resolve issues in one visit.
Get better reviews and build customer trust
5
Opening up the whole appliance isn’t efficient
Pinpoint issues before disassembly with live component testing and error history from the mobile app.
Target repairs with accurate appliance diagnosis
6
Ordering the wrong parts wastes money
In-app parts diagrams and ordering ensure the right part gets installed after the diagnosis.
No more costly misorders or returns
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Everything Appliance Technicians Need

Save hours on diagnostics, reduce costly callbacks, and cut down on parts spend.
SmartHQ™ Module and SmartHQ™ Subscription
Compact plug-and-play device
Connects in minutes with no IT setup
Works with GE Appliances manufactured since 2012

Advanced Diagnostics

Find the problem without tearing down the unit
Real-time fault-code detection from the appliance
Full cycle history and data logs for deeper insight
Isolated component tests for motors, fans, pumps, and more

Service Documentation & Training

Up-to-date resources always at hand
Cloud-based manuals, schematics, and bulletins
Repair videos and guided test procedures
Shared maintenance histories for consistency across teams

One-Click Updates

Keep every appliance current in the field
Perform firmware and software updates on site
Apply fixes without extra tools or long service calls
Ensure units match the latest factory standards

In-App Parts Purchasing

Get the right part the first time
Exploded views and sub-assembly diagrams
Exploded views and sub-assembly diagrams
Reduce misorders, returns, and delays in repairs

Field-Tested, Technician-Approved.

85%
Faster diagnostics 
70%
First-time-fix rate 
6,000+ 
Active users nationwide 

Who SmartHQ™ Service Works For

Field Service Technicians
Cut callbacks with guided diagnostics and clear fault codes.  Access manuals in one app and share session data instantly.
Multi-Unit Managers
See diagnostics and service history across every site. Faster fixes mean fewer complaints and verifiable service records.
Service Company Owners
Standardize workflows and track team performance in real time. Onboard new hires quickly and share data with partners with ease.

How SmartHQ™ Service Works

Connect
Plug the SmartHQ™ Module into the appliance with the RJ-45 cable and pair it to the mobile app over Bluetooth. Ready to start in minutes.
Diagnose
Run real-time fault codes, review cycle history, and test individual components directly from the app. Find the issue before disassembly.
Resolve
Follow our repair flows, order the right parts in-app, and apply updates on site. Fix it, right on the first visit.

Testimonials

Appliance Repair Software That Gives Your Customers Piece of Mind

1:43

Lakehouse Apartments Serviced 8 Appliances in Just 4 Hours

1:43
Designed to Save More Than It Costs
Every faster fix means money back in your pocket from day one
Bluetooth Module
$199
One time per Bluetooth module
RJ-45 cable included
Pairs with SmartHQ Service app
SmartHQ™ Service Subscription
$55 /month
Per Technician
Diagnostics and guided tests
Session history and export
Manuals and repair documentation
Get Started
Estimate your subscription
technicians
Buy now
Prefer help? Request a guided demo.
Subscription Cost
$799
You’ve unlocked a 10% bulk discount!
Module Cost
$799
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Pricing shown is indicative. Confirm taxes, shipping, and regional availability during checkout.

Be Up and Running in Under 20 Minutes

Just one-time Bluetooth module payment
Plug-and-play hardware without any IT setup
Full access to diagnostics, manuals, and session history
Purchase in Customer Portal
Checkout summary
Module
$199
Subscription (monthly)(yearly)
$600
Estimated total
$799
Proceed to buy
Taxes and shipping calculated at checkout. Subject to availability.

See SmartHQ™ Service in Action 

Tell us about your team, and we’ll show you exactly how we can help your appliance technicians
Hands-on demo with a product specialist
Best practices for your role and team size
Implementation and training guidance
Request a demo
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Frequently Asked Questions

Does SmartHQ™ Service work with all appliances?
Do I need to replace my field service system to use SmartHQ™ Service?
How long does it take to set up SmartHQ™ Service?
Will my technicians actually use SmartHQ™ Service?
What’s included with a SmartHQ™ Service subscription?
I haven’t serviced a GE Appliance yet. Why would I need SmartHQ™ Service?