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Frequently Asked Questions

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What is SmartHQ Pro?
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An enterprise-level SaaS solution by GE Appliances offering proactive maintenance of appliances across multiple properties remotely, with precision diagnostics to simplify service on site.

What is SmartHQ Management?
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SmartHQ Management connects over 900+ GE Appliances into a single dashboard or direct to your preferred property management system (PMS) via open API integration.

How can SmartHQ Management help me with proactive appliance management?
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SmartHQ Management allows you to connect compatible, smart GE Appliances to your WiFi network so that you can get proactive service alerts and notifications, see all the product details–including warranty information; and even update the software of your appliances remotely. If you are using SmartHQ Service as well, you can get precision diagnostics at the point of service, as well as the ability to access service bulletins, blow-out diagrams, and order parts.

What is SmartHQ Service?
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SmartHQ Service allows you to communicate directly with appliances for real-time diagnostics so you can quickly isolate and test components like fans, pumps, and more!

Who is SmartHQ Pro for?
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SmartHQ Pro is built for property managers, management companies, owners, landlords, investors, tenants, or anyone managing any property in North America.

What properties can I manage?
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With SmartHQ Pro, you can manage any of the following properties:

  • Residential units: Single Family, Multi-Family, Condos, Townhouses, Apartments
  • Commercial properties: Hotels, Motels, Assisted Living Facilities
  • Student Housing
  • Short Term Rentals
What devices is SmartHQ Pro available on?
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SmartHQ Pro is compatible with all devices.

Can I see how appliances are performing and if they require attention? Do they send me alerts?
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Yes, SmartHQ Management allows you to easily see all your GE Appliances you have connected to the system, how they are performing and if they need attention. You can access the portal through your browser on your computer or smartphone.

How do I get started?
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To get started you can submit information on the website or contact your area sales manager. We have a dedicated team of CSM managers that help will help you with onboarding and training.

Which GE Appliances will work with this system?
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We have products with embedded Wi-Fi as well as products that can be retrofitted with a Wi-Fi module to connect to the internet. It is possible that the GE Appliances that you currently have in your properties can be retrofitted. We are currently working on creating a GE Appliances package for the multi-family channel that will have embedded Wi-Fi.

Can I set up SmartHQ Management myself?
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Yes, SmartHQ Management is easy to set up on your own. All you need to do is create your SmartHQ Management account, download the SmartHQ Management commissioning app, and connect your appliances. If you would prefer GE Appliances do the set-up, you can ask about our pro install services when signing up for your account.

Do I need to have site-wide Wi-Fi?
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It is preferred that you have site-wide Wi-Fi that the appliances can connect to. Tenant Wi-Fi networks can be unpredictable, and we would need to know their SSID and passwords. If those passwords have changed or if the tenant changed providers, we may lose connection to those appliances as well.

Do you work with insurance companies that are interested in learning more about smart appliances that can detect leaks?
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We currently do not have any partnerships but would be happy to talk to your insurance provider to brief them on our solution and how that can be a factor in your insurance policy.

Is SmartHQ Management secure?
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Yes, we are the first appliance manufacturer that has received UL’s IoT Gold security rating. We adhere to the same security standards defined by the financial services industry for encryption and security. For more info, please click here.

Who owns the data?
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You will have access to appliance data through the SmartHQ Management dashboard and may even access raw data as part of your agreement when specified.

We do not want to see tenant data that is personal, can we just see diagnostic data?
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We don’t share any personally identifiable information in the portal.

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