This is where all the answers to your questions are.
An enterprise-level SaaS solution by GE Appliances offering proactive maintenance of appliances across multiple properties remotely, with precision diagnostics to simplify service on site.
SmartHQ Management connects over 900+ GE Appliances into a single dashboard or direct to your preferred property management system (PMS) via open API integration.
SmartHQ Management allows you to connect compatible, smart GE Appliances to your WiFi network so that you can get proactive service alerts and notifications, see all the product details–including warranty information; and even update the software of your appliances remotely. If you are using SmartHQ Service as well, you can get precision diagnostics at the point of service, as well as the ability to access service bulletins, blow-out diagrams, and order parts.
SmartHQ Service allows you to communicate directly with appliances for real-time diagnostics so you can quickly isolate and test components like fans, pumps, and more!
SmartHQ Pro is built for property managers, management companies, owners, landlords, investors, tenants, or anyone managing any property in North America.
With SmartHQ Pro, you can manage any of the following properties:
SmartHQ Pro is compatible with all devices.
Yes, SmartHQ Management allows you to easily see all your GE Appliances you have connected to the system, how they are performing and if they need attention. You can access the portal through your browser on your computer or smartphone.
To get started you can submit information on the website or contact your area sales manager. We have a dedicated team of CSM managers that help will help you with onboarding and training.
We have products with embedded Wi-Fi as well as products that can be retrofitted with a Wi-Fi module to connect to the internet. It is possible that the GE Appliances that you currently have in your properties can be retrofitted. We are currently working on creating a GE Appliances package for the multi-family channel that will have embedded Wi-Fi.
Yes, SmartHQ Management is easy to set up on your own. All you need to do is create your SmartHQ Management account, download the SmartHQ Management commissioning app, and connect your appliances. If you would prefer GE Appliances do the set-up, you can ask about our pro install services when signing up for your account.
It is preferred that you have site-wide Wi-Fi that the appliances can connect to. Tenant Wi-Fi networks can be unpredictable, and we would need to know their SSID and passwords. If those passwords have changed or if the tenant changed providers, we may lose connection to those appliances as well.
We currently do not have any partnerships but would be happy to talk to your insurance provider to brief them on our solution and how that can be a factor in your insurance policy.
Yes, we are the first appliance manufacturer that has received UL’s IoT Gold security rating. We adhere to the same security standards defined by the financial services industry for encryption and security. For more info, please click here.
You will have access to appliance data through the SmartHQ Management dashboard and may even access raw data as part of your agreement when specified.
We don’t share any personally identifiable information in the portal.