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We are excited to unveil the first-ever SmartHQ™ Service AI Assistant, integrated seamlessly into the Service app. This AI-powered Assistant is specifically designed to assist service technicians by providing quick, reliable, and efficient support for all operational and functional queries related to appliance maintenance and troubleshooting.
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The SmartHQ™ Service AI Assistant empowers technicians to diagnose appliance issues on-site swiftly. It provides step-by-step guidance to resolve common faults and alerts, reducing downtime and enhancing service efficiency.
Navigating through the SmartHQ™ Service app is made effortless. The AI Assistant guides technicians through features and functionalities, helping them quickly access product manuals, service bulletins, and training materials, ensuring they have all their information at their fingertips.
The AI Assistant delivers immediate answers to frequently encountered technical questions, allowing technicians to troubleshoot issues without delay. This real-time support minimizes the need for additional help and accelerates service calls.
Engage in dynamic, two-way conversations with the AI Assistant for personalized, context-aware support. For complex issues, the AI Assistant can escalate queries to human support, ensuring that technicians receive comprehensive assistance when needed.
By maintaining a Bluetooth connection with appliances, the AI Assistant provides real-time diagnostics and data-driven insights. This feature enables technicians to make precise, informed decisions while on the job.
The SmartHQ™ Service AI Assistant is available around the clock, ensuring technicians can access support at any time, even during after-hours service calls. Regular updates keep the AI Assistant current with the latest troubleshooting techniques and appliance information.
Experience the new SmartHQ™ Service through our highlight reel. This video shows you exactly how our app’s new features can streamline your workflow and elevate your service capabilities.
The SmartHQ™ Service AI Assistant is an AI-powered virtual assistant integrated into the Service app to help service technicians troubleshoot issues, navigate app features, and access essential technical information.
The SmartHQ™ Service AI Assistant can resolve many common issues and guide technicians through troubleshooting steps. For complex problems, it will escalate your query to human support or help you draft an email for further assistance.
You can access the AI Assistant from the 'Service Assistant' section within the SmartHQ™ Service app.
Yes, the SmartHQ™ Service AI Assistant is designed with privacy and security in mind, ensuring that your data is protected and used only for support purposes.
While the AI Assistant can answer many queries without a Bluetooth connection, connecting your device via Bluetooth allows for real-time diagnostics and more accurate troubleshooting.
If the AI Assistant cannot understand or resolve your query, it will escalate the issue to human support for further assistance.