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Set up Your SmartHQTM Service Bundle Pack

This guide will help you quickly set up your SmartHQTM Service Bundle Pack, allowing you, as a business owner or manager to manage your technicians, assign and allocate licenses efficiently. Follow these simple steps to get started.
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How to activate your bundle pack

Register Your Account

  • Locate the QR Code: On the box, you’ll find a sticker with a QR code.

  • Scan to Start: Use your smartphone to scan the QR code. This will take you directly to our online Quick Start Guide.

  • Account Registration:
    - New Customers: Go to the SmartHQ Service Customer Portal to register a new account.
    - Existing Customers: If you already have an account, simply sign in.

  • Important: Only account owners should complete device registration, not technicians.

  • Verify Your Account: 
    After registering, look for a verification email to confirm your account.
    If you don’t receive a verification email, you may already have an account. Enter your email address on the login page and select "Forgot Password" if necessary.

Activate Your Bundle Pack

  • Log In: Access your Customer Portal and go to the Your Purchases section.

  • Choose the option to activate your Bundle Pack.

  • Input the MAC ID located on the Bluetooth module included with your device. This field is case-sensitive, so ensure you use capital letters.

  • Repeat steps 1 & 2 to include all MAC ID’s of Bundle Packs.

License Allocation

  • Once validated, the "Available Licenses" count will update to reflect your new total.

  • Submit the information to validate your purchase.

  • Repeat steps 1 & 2 to include all MAC ID’s of Bundle Packs.

Allocating Licenses to Technicians

  • In the "Technicians" section, click the “Allocate Licenses” button which appears after redeeming your licenses.

  • This opens a new window where you can add technician details.

  • Fill out the form with the technician’s details:
    First Name
    Last Name
    Email Address
    Device (choose from dropdown menu)

  • Optionally add any remarks in the “Remarks” field, useful for notes such as "temporary technician" or "seasonal worker."

  • Click on “Add More Technicians” if you are allocating licenses to multiple technicians.

  • Click "Save" to confirm the details and allocate the license.

  • Once the license is allocated, the technician will receive an onboarding email containing all necessary information to begin using their assigned services or devices.

Management of Licenses

  • Monitor Technician Status: You can view and manage all technician statuses and allocated licenses from the “Technicians” dashboard.

  • Adjustments and Updates: If necessary, you can reallocate licenses or update technician information by revisiting the "Allocate Licenses" section.

Download and Installation

Navigate to your devices app store and search for SmartHQ™ Service.

Need Help?

Send us an email at the address below and we will be happy to assist you with your issues.